Privacy Policy
1.Introduction:
Forge N Hide is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.
Information We Collect:
Personal Information: Name, email address, shipping address, billing address, phone number, and payment details.
Non-Personal Information: Browser type, IP address, and browsing behavior.
Cookies: Used to enhance site performance and provide personalized experiences.
How We Use Your Information:
Process and fulfill orders.
Improve our website and customer experience.
Send promotional emails (with opt-out options).
Prevent fraudulent activities.
Sharing Your Information:
We do not sell or share your personal information with third parties.
Payment processors.
Shipping partners.
Legal obligations (if required).
Your Rights:
Access, correct, or delete your personal information.
Opt-out of marketing communications.
Contact Us:
For any privacy concerns, email us at info@forgenhide.com.
2.Return and Exchange Policy
Eligibility for Returns:
Products must be returned within 30 days of delivery.
Items must be unused, unwashed, and in their original condition with tags intact.
Sale items are non-refundable unless defective.
How to Request a Return/Exchange:
Email us at info@forgenhide.com with your order number and reason for return.
Once approved, we will provide return shipping instructions.
For exchanges, specify the desired size or product.
Refunds:
Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.
Shipping fees are non-refundable.
Damaged or Defective Products:
If you receive a defective product, contact us within 7 days of delivery with proof (photos).
3.Shipping Policy
Domestic Shipping (USA):
Free standard shipping on orders over $100
Standard shipping: 4-10 business days
Express shipping: 3-7 business days at an additional cost. ($100)
International Shipping:
Shipping costs calculated at checkout.
Delivery times vary by destination (typically 7-10 business days).
Import duties/taxes are the customer’s responsibility.
Order Processing Time:
Orders are processed within 1-2 business days.
Delays may occur during peak seasons.
Tracking Information:
Once shipped, you will receive a tracking number via email.
Undelivered or Lost Packages:
If your order hasn’t arrived within the expected timeframe, contact us at sales@forgenhide.com.
4.Terms of Service
Welcome to Forge&Hide:
By using our website, you agree to the following terms and conditions.
Use of Website:
You must be at least 18 years old to make a purchase.
Content on this site, including images and text, is owned by Forge&Hide and may not be used without permission.
Product Availability:
We strive to keep our inventory accurate, but availability may vary.
In case of an out-of-stock item, we will notify you promptly.
Pricing and Payments:
Prices are listed in USD and may change without notice.
Accepted payment methods include credit cards, PayPal.
Liability:
Forge&Hide is not responsible for delays caused by third-party carriers.
All products are sold “as is” with no guarantees unless explicitly stated.
